Catalyst Knowledge Base
IKernel.exe Product Installation Error
Document ID: 100335
Products: All Products, All Platforms
Last Reviewed: July 26, 2007
Summary
|
When installing a product on Windows 2000 or a later version of the Windows operating system, the following error is displayed:Error installing iKernel.exe. Specified network name is no longer available. This error may also occur on Windows Vista with UAC enabled and the installation performed with elevated privileges.
|
More Information
|
This error typically occurs when the InstallShield engine named IKernel.exe or one of its components are flagged as read-only or may have been corrupted. The setup program copies InstallShield engine files to the hard disk during the installation process. If these files cannot be copied or loaded by InstallShield, this error message will be displayed.
|
Status
|
This is a known issue with the InstallShield installer on the Windows platform. To correct the problem, follow these steps:- Open an command prompt. If you are running Windows Vista, you should open the command prompt with elevated privileges. Select Command Prompt in Programs | Accessories and right-click, then select "Run as Administrator". You must have Administrator access to correct this problem.
- Change directory to the C:\Program Files\Common Files\InstallShield folder.
- Rename the Engine folder to a different name, such as OldEngine. If you cannot rename it, then another process has the folder open, so you may need to restart the system and then rename it.
- After the folder has been renamed, restart your system and attempt the installation again.
If you are installing the product on Windows Vista, the installer should display a UAC prompt, notifying you that it requires elevated privileges. If you're not getting this prompt for some reason, try explicitly launching the installation by right-clicking on the executable and selecting "Run as Administrator".
|
References
|
InstallShield Article Q108247: IKernel.exe Could Not Be Installed
|
