Frequently Asked Questions

The Frequently Asked Questions (FAQ) documents below are available for all of Catalyst's products. These documents answer the most common questions asked by developers who are evaluating or learning to use one of our products.

Product FAQs

ActivePatch
The most frequently asked questions about ActivePatch, including information on licensing, installation and common software development issues. If you have any questions, or are having a problem with ActivePatch, there's a good chance you'll find your question answered here.

Catalyst File Transfer
The most frequently asked questions about Catalyst File Transfer, including information on licensing, installation and common software development issues. If you have any questions, or are having a problem with Catalyst File Transfer, there's a good chance you'll find your question answered here.

Catalyst Internet Mail
The most frequently asked questions about Catalyst Internet Mail, including information on licensing, installation and common software development issues. If you have any questions, or are having a problem with Catalyst Internet Mail, there's a good chance you'll find your question answered here.

SocketTools Editions
The most frequently asked questions about SocketTools, including information on the available packages, licensing, installation and common software development issues. If you have any questions, or are having a problem with a SocketTools component, there's a good chance you'll find your question answered here.

SocketTools Subscription
The most frequently asked questions about the SocketTools Subscription package.

SocketWrench Editions
The most frequently asked questions about the SocketWrench Standard Edition, the commercial product which supports both client and server connections, offers an improved design, increased performance and greater reliability. Here you'll find answers to questions about installation, licensing and development issues.

Other FAQs

Product Support
The most frequently asked questions about our Support Policies. Here you'll find answers to questions about technical support options, newsgroups, support requests, product updates, and supported platforms.

Product Licensing
The most frequently asked questions about licensing with the family of SocketTools products. Here you'll find answers to questions about development licenses, redistribution and product evaluation.

Technical Support

Support Options
An overview of technical support options that are available to developers.

Frequently Asked Questions
FAQ documents that are available for our products.

Search Knowledge Base
Search a database of questions and solutions to common problems.

Online Help
Complete technical reference documentation for all of our products.

Support Forums
Technical support forums for customers and evaluators.

Download Updates
Review and download the updates available for your product.

Request Support
Submit an online request for technical support.