Technical Support Overview
Support Options
Unlimited technical support by e-mail is free to all customers, along with
other technical support resources available through our website, including
our forums, online help and our Knowledge Base. Additional paid support
options are also available for developers who have critical support needs.
Support Requests
If you have a technical support question or feature request, please submit it
directly from this website to our support queue. Before submitting a question,
we recommend that you search our Knowledge Base and browse our technical
support forums to see if it has already been answered.
Support Forums
If you have questions about any Catalyst product, you can post to them to
our public support forums. These forums can be accessed directly from your web browser,
and provide a great way to share information with other developers, as well as get
answers directly from our technical support staff.
Frequently Asked Questions
Review the Frequently Asked Questions (FAQ) documents that are available for various
Catalyst Development products. These documents answer the most common questions asked by
developers who are evaluating or learning to use one of our products.
Knowledge Base
Search a database of common questions and solutions to problems. Knowledge Base articles
contain specific "how to" information, as well as background information on a
specific issue, workarounds and the availability of any updates to the product.
News Feeds
Catalyst provides RSS news feeds for site news, product updates, new
Knowledge Base articles and the technical support forums. Developers can
subscribe to one or more of these feeds to keep up to date on new
product versions, service pack releases and hotfixes.
Online Help
Complete online documentation for our family of products. Our online help is useful to
evaluators who are interested in learning about how our components work, and for
developers who would like access to the most current reference material.